Whatever program you're using is not something sanctioned by EQEmu, and since it's a patcher program you might get in trouble for discussing it here. (Since you're essentially asking for help with getting client files = warez)
I suggest you do exactly what the program said -- contact that email address.
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<idleRPG> Rogean ate a plate of discounted, day-old sushi. This terrible calamity has slowed them 0 days, 15:13:51 from level 48.
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