Do you have the map files, and what does #checklos return?
Also, you said you "know the factions are correct" because you get faction hits when killing them. As of recent server releases, the faction hits no longer have anything to do with how NPC's perceive other NPC's. I don't know if the howto's you read pre-date this change, but there should be a fourth field in npc_faction_entries called `npc_value`. It is now the value in here -- not the faction hit -- that determines NPC to NPC interaction.
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<idleRPG> Rogean ate a plate of discounted, day-old sushi. This terrible calamity has slowed them 0 days, 15:13:51 from level 48.
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