[paaco]

Try this, please note that I am not a quest guru myself, Learning just like you so this could be slightly wrong. I have not tested it, let me know how it goes. Also I noticed the reward you are giving is exactly the same as the turnin item for the quest. So that is wrong until you fix it.

sub EVENT_SAY {
  if($text=~/Hail/i){
    quest::say(""Brrrrrr!! Grr.. Grreetings. It is freezing out here!!"");
  }
sub EVENT_ITEM {
    if (plugin::check_handin(\%itemcount, 13241 => 1,)) {
    quest::summonitem(13241);
    quest::exp(125);
    quest::faction(10103,1);
  }
}