Do you have the latest DirectX 9 installed? Have you updated the drivers on your PC? Did it run the configurator for EQ when you first launched it? What are the specs for your PC? Like mobo, ram, videocard, etc.?
Assuming you've done everything right on your end, it's still a bit vague on what it is exactly wrong without knowing vital details. Telling us that your car is broken without actually telling us what kind of car it is doesn't help us.
If you know what I mean. :p
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