I found something interesting. Certain characters are being removed from the characters database. If someone logs on to their account they get to the blank character select screen as I've said before. It seems like anyone that logged in while this was happening, their chracters have been cleared from the character list. They are still in the character_backup file so I'm hoping after I get this resolved I can backup the toons.
(Thanks for the Mysql Administrator advice, i set it up and have it on a scheduled backup, just need to get the server back up now)
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