Go to start->RUN and type dxdiag and tell us what version it says you have of Direct X.
Also more info, what Vid card, OS, etc are you using?
If dxdiag shows you using DX 9.0c we'll try some more things. If it says anything else try installing it again.
NOTE: If you are running Vista even though you have DX10 by default you still have to install 9.0c.
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