These are the areas that are tough to support. The instalation instructions work real well, but they need to be followed to the letter. Any missing or altered step can cause what you're describing and it's tough to identify with as little information as you're providing.
Some things to check.
1. Titanium Retail Instalation that has never connected to SOE?
2. Make absolutely sure you are using eqgame.exe and not everquest.exe and you have the patchme statement where it needs to be. If you run everquest.exe its hard coded to connect to SOE and fix issues (patch)
3. Go through the setup again for good messure... and respond back if you end up fixing it, including what the cause was. I hate when people fix an issue and then never reply to help others understand what happened.
Good luck!
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