I would guess it is on a server running out-dated code from a few months ago and guessing he is using the SoF client. There was definitely a while there when buffing worked in SoF, but buffs could not be clicked off, which sounds like what his problem is. You can click them off, but they don't go away and when you zoned, they would show up again. This has not been an issue for quite a while and definitely shouldn't happen on a server running the current code.
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