2 things tracert is not the same as a ping.... use ping, tracert does not tell you anything you, as a ISP's end user, have any control over.
Also, I'm not sure where TZ/VZ was physically, but I'm reasonably certain that THF is served from Europe, and you will have a slightly higher than average ping due to that.
Now what I suspect Trevius wants to know is % packet loss, and average ping result (since that's what I'd be looking for). Once you have that info we can moved forward in assisting you.
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