I agree that roles are probably the next step, but disagree that they need to be infinitely customizable. I think for the average user, it would be sufficient to provide some basic roles (eg melee dps, ranged dps, healing, etc) with secondary roles (which could be the same as the list of primary roles).
Primary/secondary roles would just define the expected behaviour of the bot.
I think, if people want to be able to finely customize their bots' behaviour, it would be easier to just write a text only client which would run on the player's computer and allow people to write scripts for their own bots. We already have all the opcodes and knowledge of how the client communicates with the server, so it shouldn't be hard to write a client like this.
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