Do you get the same issue if you try creating a character on other servers? Also, are you trying to use a custom UI or just the default?
The post that NoPort made may be good for reference, but that is for support of EQLive, so the part about deleting files and patching is not something that you should do on EQEmu. You should never patch EQ to Live if you play EQEmu or it will break it.
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