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I ask him how I was able to restore my password before using only my personal information (excluding my credit card information) and all of my CD keys, and why is it no longer possible. He informed me that it was never possible and that is not a method of retrieval. The only possible way to gain access is to have the first four and last four digits of the credit card use in the original registration of the account.
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Hmm. I could be wrong but this guys is full of it. Unless i hit my head or something, i could swear that, more than once, I've retrieved my password with just my birthdate and the original e-mail adress that the account was registered to.