Can you explain how your setting it? Here is how I'm changing my face and it works fine and saves it properly:
1. I login to zone with wood elf luclin models on
2. I click face from the inventory menu.
3. Adjust the face and click accept, it displays two "Facial features updated.", one white and one red.
4. Logout to world. It displays the new face settings correctly.
5. Login to zone. It displays the correct face as well.
Please let me know what you are doing to get the face problems. Also make sure you are running the latest compiled version from SF.
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