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Old 03-02-2009, 06:08 PM
trevius's Avatar
trevius
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Join Date: Aug 2006
Location: USA
Posts: 5,946
Default Hotmail Password Recovery Issues

I have confirmed that hotmail.com is now blocking 100% of emails from eqemulator.net every since the password reset script was ran. This issue did not exist before then, because I have confirmed with multiple users that were able to reset their password properly on eqemulator.net just a day or 2 before the reset script was ran.

It is my guess that hotmail saw a flood of possibly thousands of emails coming from webmaster@eqemulator.net to their hotmail users and some auto spam blocker was set off that completely blocks all emails from either webmaster@eqemulator.net or the entire eqemulator.net domain.

This means that no one who uses hotmail will be able to recover their forums account password until this issue is resolved. I imagine that almost everyone who has reported an issue with getting the password reset emails is using hotmail. If you are not using hotmail and are not getting the email either, then maybe your email provider is doing the same thing as hotmail. I know for sure that gmail works fine. Unfortunately there is no way for users to switch their email address to a different one at this time.

The thing is that this shouldn't be all too hard to resolve. Someone (not me) who uses hotmail will need to contact Microsoft to get this auto-block of the eqemulator.net domain removed so you all can get emails again. Then, people will be able to use the lost password recovery option to recover their passwords as they should. I tried looking around hotmail a bit, but I see no way to report a legit email that is being auto-blocked. I imagine that there has to be some way to do it though, so if someone can figure it out and get it corrected, please reply here saying that it is fixed so other people can start getting their passwords reset.

Also, just to be clear, I tried adding webmaster@eqemulator.net as a contact in my old hotmail account and even added the eqemulator.net domain to my safe list of senders so they shouldn't be blocked, but they still are. So, they are getting blocked on the way into hotmail.
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