Well, here's an update: the player did a fresh install but still managed to trigger the problem last night. He was fighting with his bard in tutorialb and had a "sicken" dot on him. The problem occurred when the mob that had cast sicken died. My hack to clear buffs on his character has got him up and running again. I am starting to wonder whether there's some problem with debuffs/dots on a player from time to time when the aggressor is no longer in zone.
I'm trying to work through the code that would be called to handle the dot.
Paul.
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