Downtime 10/04/10

[Rogean]

Dear Netriplex Customer,

As you know, Netriplex's Asheville Datacenter (AVL01) suffered a major network outage this morning starting at 12:12 AM Eastern time that lasted for approximately 1.5 hours. *While complete details surrounding this incident are still somewhat unknown due to ongoing conversations with our fiber providers, we take outages of this magnitude extremely seriously. Redundancies are the hallmark of our datacenter architecture, and when they fail, we want to ensure that we do whatever it takes to prevent a similar failure from ever happening again.

We will be holding a public web conference this coming Thursday, October 7, 2010 at 11:00 AM Eastern time (GMT-5). Details for attending this web conference are below, and we encourage concerned parties to attend. We will have a question and answer period at the end of our web conference.

As always, we greatly appreciate your business and will do whatever it takes to ensure we deliver the level of service you expect from a mission critical datacenter.

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