Sounds like possibly networking issue then.
If you are hosting it on your home connection and it is purely for private use, you will want to specify your internal IP address in the chatserver/mailserver blocks, .e.g 192.168.x.x or whatever.
If you want to connect from your local LAN but want other players to connect from the Internet, you will need to specify a hostname (using dyndns if you have a dynamic external IP) for your server rather than it's IP address, and then in the c:\windows\system32\drivers\etc\hosts file on the PCs on the same local LAN as the server, have an entry mapping the hostname to your internal IP address.
If people need to connect from the Internet you will have to forward port 7778 on your router to the internal IP address of your server.
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