I'd say he wasn't very good at providing your access..;
LOL...
Heres a quick mysql permissions tutorial.
To give a user permissions in mysql, you use a command of the syntax
GRANT ALL PRIVILEGES on database.tablenames to user@ip identified by 'somepassword' with GRANT OPTIONS;
If you want that user to be able to connect from anywhere, the ip is replaced with a '%' , which is basically a wildcard.
To give someone access to your entire database, the destination would be *.*, or just say the eq database, eq.*, or just the items table, eq.items.
All of this information is readily available in the mysql manual. Not to be a stick in the mud, but if you're going to try and run a server, you really need to get familiar with using it. This is not EQEMU specific problems, this is just using a mysql database in general.
Tell him to use username@'%' to set the permissions...
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