One thing that could prevent those situations would be to add a banner in top of Forum, right under FAQ/Search/Memberlist/Usergroup/Profile/Message/Log out) showing EQEmu status. Like,
EQEmu STATUS : BROKEN
EQEmu version : 0.5.5
14th April patch broke EQEmu. You will not able to log into a server if you apply last EQLive patch, so don't patch unless you have a backup.
I know its under NEWS section of the forum, but the only thing newcomers want is having their EQEmu server running quickly, and i dont think they always think to go into NEWS section.
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