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  #1  
Old 11-01-2003, 08:29 PM
dustinjhunt
Fire Beetle
 
Join Date: Dec 2002
Posts: 9
Default Virus on friends comp

Recently my friend cannot not even start his comp up. It boots up says COMPAQ F[10] for Help And when trys to start comp gets this message:

"Windows could not start because of an error int he software. Please report this problem as:
Needed DLLs or HAL.
Please contact your support person to report this problem"

if you can link me a websie or tell me asolution or email me the solution at dustinjhunt@yahoo.com
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  #2  
Old 11-02-2003, 01:32 AM
DannMann99
Hill Giant
 
Join Date: Jun 2002
Posts: 205
Default

...we aren't your support person. Go contact him... not us.

~Dan
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  #3  
Old 11-02-2003, 02:53 AM
bloodkingg
Sarnak
 
Join Date: Mar 2003
Posts: 38
Default

30,000 computer geeks in one spot? I am thinking this wouldn't be the worst spot to ask lol. But nonetheless, I don't know.
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  #4  
Old 11-02-2003, 03:05 AM
witch1329
Sarnak
 
Join Date: Jun 2003
Location: Texas y'all
Posts: 46
Default

Hey... who you callin a geek!

But seriously What you need to do is get the compaq support number, they will help you out. OR reformat always works too.
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  #5  
Old 11-02-2003, 03:12 AM
DannMann99
Hill Giant
 
Join Date: Jun 2002
Posts: 205
Default

you have a point, ill lend my opinion on the matter then.

your windows is fizzucked, you can do a few things. Reinstall windows using your windows cd. You can completely format the hdd by using a bootdisk then getting to c:\ and type Format C:
The reinstallation of windows would be the better of the two. With the windows CD i believe you could also use it to start your computer in safemode (if i remember correctly) in which case, try to get it started in safe mode. (actually to start in safemode you have to hold down one of the F# keys then select safemode, ill try to find which one it is for you)
Safemode sounds like it might work because it sounds like you have a problem with your .dll files, still though... just a reinstall of windows (only overwriting windows, dont choose the option to clean the entire hdd) should do the trick, then make sure you run a good virus scan program (McAfee or Norton) to find the file which broke your computer.

~Dan
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  #6  
Old 11-02-2003, 04:33 AM
arkaria's Avatar
arkaria
Discordant
 
Join Date: Oct 2003
Location: Victoria, BC
Posts: 253
Default

What version of Windows?

The key you push to select a startup mode is F8. F5 will bypass the statup menu and boot in safe mode.

If you're running XP and have an install CD it is bootable and you can run the repair option.

If I where in your friends position I would run the repair. Burn or move any data you want to keep off your system drive and then format and install from scratch.
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  #7  
Old 11-02-2003, 04:35 AM
DannMann99
Hill Giant
 
Join Date: Jun 2002
Posts: 205
Default

i would have to recommend the same.
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  #8  
Old 11-03-2003, 03:59 PM
UKScooter
Fire Beetle
 
Join Date: Apr 2003
Posts: 5
Default

Holy poop on a stick just reinstall windows its heckofeasy if u got the disc
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  #9  
Old 11-03-2003, 04:45 PM
mattmeck
Guest
 
Posts: n/a
Default

ok, he has a virus, he kust reinstalls Windows, then the virus messes up that install too. At least tell him how to get rid of the virus first.



And befor people flame, YES it can do that, it did it to me, and a bunch of other people. called microsoft spent 5 hours (free thank god) with them trying to find a way to save me from reformatting :( didnt work, had to reformat and start allll over again.
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  #10  
Old 11-04-2003, 12:53 AM
exzapel
Sarnak
 
Join Date: Nov 2003
Posts: 33
Default

easy fix reinstall os with a new install kills the virus unless the virus has somehow embedded itself into your whatevers (not sure what it is i think its the BIOS or boot stuff ont remember what) which i think must be some EXTREME virus if so find an antivirus bootdisk and clean it so like i said
1. clean install your os
2. if that doesnt work find an antivirus
3. if that doesnt work call your computer manufacturer
4. if that doesnt work and its embedded into your BIOS or boot thing get a new MOBO
5. if that doesnt work you are my friend SCREWED over


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  #11  
Old 11-04-2003, 01:19 AM
mattmeck
Guest
 
Posts: n/a
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Installing windows with clean install over an existing instilation dose NOT clean virus's, it dosnt even erase all the old files. At least with Win XP and Win ME.

and if its inbedded in your bios all you have to do is Flash the bios with a floppy that the motherbord manufacturer can supply.
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  #12  
Old 11-04-2003, 02:36 AM
exzapel
Sarnak
 
Join Date: Nov 2003
Posts: 33
Default

a clean install does you have it delete the partition with xp its kinda Retarded it doesnt boot into dos so you cant fdisk the drive and it needs your current partition to store some files install like 98 first i know these forums dont suggest piracy but if you dont have norton i suggest you dl 98 or lower if you dont already use that and the upgrade to anything besides ME which is the most retarded OS EVER

i know this how? i work with a guy who does this for a living
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  #13  
Old 11-04-2003, 03:59 AM
Ostaf
Fire Beetle
 
Join Date: Oct 2003
Posts: 13
Default

It looks to me more like corrupted hard drive than a virus. Boot from floppy, run scandisk with surface scan, reinstall Windows over old copy, do the hokey pokey and turn yourself about. That's what it's all about.

Oh, and if someone manages to write a virus that can successfully infect a bios without you knowing, may God have mercy on us all.
Most likely, re-occuring virii (even after install) are caused by boot sector virii. Many clean OS installs won't drastically change the main boot sector, if at all, if they can help it.
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  #14  
Old 11-04-2003, 04:06 AM
a_Guest03
Demi-God
 
Join Date: Jun 2002
Posts: 1,693
Default

If you get a virus in Windows and can get to mcafee.com, they have a free online virus scanner.

Corrupted hard drives bothered me for a while during the 10.2G WD hard drive days. Some of you may remember how awful those drives were... I had 2 fail on me with my computer I bought 5 years ago. They failed all the time on the computers I had to troubleshoot for my helpdesk.

When the drive is corrupted, you're usually SCREWED. It can cost a lot of money to recover data from the drive.
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  #15  
Old 11-04-2003, 04:30 AM
exzapel
Sarnak
 
Join Date: Nov 2003
Posts: 33
Default

like i said before the boot sector or bios and if you can upgrade your BIOS you can make a virus that can infect one
__________________
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I Hate You, You F*****g Poser.
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