Everquest Live Servers Hacked

[Linophryne]

Everquest Fan page on facebook posted this today "Dear valued SOE customers:

We had to temporarily take down SOE services during the night. In the course of our investigation into the intrusion of our systems, we have discovered an issue that warrants enough concern. We will provide an update later today."

Makes me feel better not having my Credit card in their systems anymore.

Are there safe guards in place on the EMu servers to help prevent this?

[devn00b]

Dear Valued Sony Online Entertainment Customer:
Our ongoing investigation of illegal intrusions into Sony Online Entertainment systems has discovered that hackers may have obtained personal customer information from SOE systems. We are today advising you that the personal information you provided us in connection with your SOE account may have been stolen in a cyber-attack. Stolen information includes, to the extent you provided it to us, the following: name, address (city, state, zip, country), email address, gender, birthdate, phone number, login name and hashed password.

Customers outside the United States should be advised that we further discovered evidence that information from an outdated database from 2007 containing approximately 12,700 non-US customer credit or debit card numbers and expiration dates (but not credit card security codes) and about 10,700 direct debit records listing bank account numbers of certain customers in Germany, Austria, Netherlands and Spain may have also been obtained. We will be notifying each of those customers promptly.

There is no evidence that our main credit card database was compromised. It is in a completely separate and secured environment.

We had previously believed that SOE customer data had not been obtained in the cyber-attacks on the company, but on May 1st we concluded that SOE account information may have been stolen and we are notifying you as soon as possible.

We apologize for the inconvenience caused by the attack and as a result, we have:

1) Temporarily turned off all SOE game services;

2) Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and

3) Quickly taken steps to enhance security and strengthen our network infrastructure to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When SOE's services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your Station or SOE game account name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

some stuff here about blah blah yada yada then

We are committed to helping our customers protect their personal data and we will provide a complimentary offering to assist users in enrolling in identity theft protection services and/or similar programs. The implementation will be at a local level and further details will be made available shortly in regions in which such programs are commonly utilized.

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at 1 (866) 436-6698 should you have any additional questions.
Sincerely,

Sony Online Entertainment LLC

[ChaosSlayerZ]

well for one, Emu doesn't ask for your credit card or any REAL info, other than a valid email

[Veroctyle]

It's been a bit over a year since I stopped playing on Live. I play here on EMU and have had more fun then I've had on Live servers in years. When I saw this happen to SOE I had to laugh just a bit knowing that right now, I can keep playing daily on EMU while paying customers can't play on Live.

This is another good reason to donate a bit just out of appreciation.

[Karayrem]

Well, someone managed to do a DDoS attack on a large scale network on Playstation Network which can certainly happen here. Don't be knocking on wood.

[dcosper]

Not trying to be rude, but i have had many dealings with SOE in the past, none of which could be considered customer service, so i think they deserved this, just hope the player base doesnt have to suffer for it.