Make sure they haven't patched to live.
Make sure the zone ports are forwarded on the router. (usually 7000-7100?)
Ensure your eqemu folder on your server has all the files.
Possibly you don't have a map file for thundercrest in your maps folder in your eqemu folder. I know I've had similar problems when I forgot to put the maps in.
Most likely though, since you can log in, they patched to live, or it's something wrong with their client.
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-Croup (the rogue)
Creator of Pandemic (PvP-Racewars)
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