Rather than sending LS password information over the web, why not send a EQemu security layer offer to all registered emails. Anyone who wishes to enter the security layer offers up their cell phone number. The cell number is not displayed anywhere in their account information. Could be stored on the LS server, instead of the web server. Anyone who makes a LS password request would get a text message of that password through one of those web to cell apps that they have for free on the net. Course you'll need to find one that suits yer needs. Similar to Diablo 3, Google, SWTOR, etc. That way you can avoid the web all together and do a direct automated response to the owners cell and .. WTH provide some relief to the moderators/devs.
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