I believe what djeryv means to say is:
We're sorry you've forgotten your password, but unfortunately noone is able to address your issue and your Accounts are not recoverable.
The community as a whole is apologetic and wish there was a way to address these seemingly trivial matters, but unfortunately there is nothing we can do.
Your best bet to continue enjoying the eqemulator experience that is all the available server's, is to create a new account and begin fresh.
We wish you luck with your future adventures and hope you find many a new companion with which to journey and may you run into some old faces along the way.
Happy Adventuring.
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