I actually had this issue with my laptop on WinXP. 95% of the time it did exactly what you describe. 3% would load a character select, and the last 2% would let me in the game all the way, with massive lag due to video issues. Upgraded to Vista, that got rid of almost all of the problems, for whatever reason. I am blaming memory manager on XP, but even that doesn't make sense. Other would be drivers...but with Vista seems like half of them are "beta"...at any rate, that was my experence with the issue. What is causing it? No clue, but I would check out video drivers, refresh rate, and even the resolution.
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